WashMania guarantees you
Quality washing with 100%
customer satisfaction.

location icon

Our Offerings

About Us

WashMania is an online platform for all your laundry
needs. It provides an easy mode of
getting your laundry done and set you free
from laundry burden!

What are you waiting for?

Enjoy your leisure time without stressing
about laundry just in few simple steps.

 

How WashMania Works

WashMania is a fast, innovative and hassle
free laundry platform.

partnet_img

Place your
Order

Download the washmania app and sign-up. Fill up the required information and place your order.

partnet_img

We collect from
the doorstep

After placing your order, our agent will collect the Laundry from your doorstep.

partnet_img

We wash & dry
your clothes

We wash your clothes with best quality detergent and dry it
gently.

partnet_img

We deliver
within 24 hrs

Our agent will deliver your washed clothes at your door step in 24hours as per your convenience

Frequently Asked Question

Why WashMania only?

WashMania provides you complete freedom from your laundry. Within a few steps on your fingertips makes your order placed, we pickup your laundry from the doorstep, we wash your clothes with quality detergent and dry them properly and deliver at your doorstep.

How to place an order through the app?

You can download the Washmania app from playstore, place an order online through the website https://www.washmania.co.nz/en/ or you can directly call us.

What’s the maximum delivery time of laundry?

From pickup to delivery of laundry the whole process takes a maximum of 24hours.

Can place an order on call?

Yes you can call on the provided contact number on website and can place the order.

What if the customer is not available at the time of delivery?

We notify the customer before moving out for delivery. If the customer agrees for the delivery time our agent deliver the laundry .

Terms and Conditions

WashMania NZ Ltd. (hereinafter "Company") services are provided subject to your ("Customer") compliance and acceptance with the terms and conditions set forth below:

Please read the following agreement carefully. "Customer" use of any of Company's services indicates an agreement to be bound by the terms and conditions set forth below.

Items which are given to "Company" for washing / drying / folding / dry-cleaning / repairing will be termed as article(s) in this agreement.

This agreement is strictly between Company and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of Company's services, and for the mutual benefit of both Company and the Customer, the undersigned ("Customer") agrees to the following terms and conditions:

1. All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and company will not accept any responsibility for it.

2. Company will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.

3. Company due to time constraints does not read manufacturer suggested care and washing / drying labels, and will not responsible for garments labeled "hand wash only" or "dry clean only".

4. Company accepts no liability for "special care" and delicate items that require special attention to be cleaned.

5. Company is not responsible for any article which is left beyond 21 days. After this storage fees will be charged @12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges (if any).

6. Company reserves the right to refuse cleaning any garment.

7. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.

8. Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.

9. If customer cannot accept the loss of any garment, please do not leave it with us.

10. In case of any loss or damage Company can reimburse up to a maximum of 2.5 times of its processing (laundry / dryclean) cost (decision remains with Company if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.

11. Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the articles delivery has been accepted by the customer.

2. Company gives a warranty of maximum upto 7 days from the date of delivery for the articles for any quality related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any claim after the stipulated time shall not be entertained.

13. Company shall not be held responsible for any ornaments/ jewellery fittings on the garment.

14. Customer shall examine articles for damage at the time of delivery, and notify the same at that time. Company shall not be responsible for any claims afterwards.

15. Any loss/damage/delay due to FORCE MAJEURE conditions, Company is not liable for any compensation or reduction in charges.

16. We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.

17. Some process/items may require additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.

Payment Terms:

1. Company does not provide printed bills, and invoices will be sent by e-mail only on registered email id.

2. Customer may be charged extra for any express delivery. This depends upon the Laundry outlet and WashMania has no control over it.

3. Customer can buy a prepaid plan for which amount can be paid by cash or cheque. In case customer choose to pay by cheque, plan will only be effective after realization of cheque.

Cancellation / Refund Policy:

1. Any extra amount paid by customer for retail order can be refunded by the company if customer ask.

2. Balance available in "Prepaid" plans are non-refundable and can not be transferred to any other customer.

3. User can cancel at any time before actual pick-up before the pickup has been initiated. No cancellation charges will be levied

4. In case company deny to process any article because of any reason, the order amount for that article will be refunded to retail customer or will be added to prepaid balance for prepaid plan customer.

5. If customer wants to cancel the order because of any reason, then the request for cancellation has to be placed within 2 hr of pickup of articles.

6. Once order is punched and processed, order can't be cancelled.